Language services for healthcare
Safe and equal care requires that the patient is correctly understood every time. We give regions, hospitals, and primary care centers fast access to experienced and authorized healthcare interpreters and specialist translation of records and patient information.
When do you need an interpreter in healthcare?
From the emergency department to the health centre and public dental care – where the right terms and nuances determine patient safety.
Regions, hospitals, health centres and specialist clinics, Public dental care, maternal and child healthcare, and 1177 services, Healthcare staff who meet patients with limited Swedish, Organisations with patient-safety and medical-record requirements
Accurate symptom descriptions and clear treatment advice – without information getting lost.
A fast interpreter by phone, or an AI interpreter, for the conversations that cannot be booked in advance.
Sensitive news and informed consent, where an authorised healthcare interpreter is a must.
Often requires authorisation
Reassuring conversations with parents during pregnancy, childbirth and the child’s early years.
Safe information about dosage, side effects and follow-up.
Translation of appointment letters, care plans and patient information into the right language.
Video interpreting
Meet the patient and the interpreter digitally – convenient for planned visits, rounds and digital care meetings. Encrypted connections that meet healthcare security requirements.
Read morePhone interpreting
The fastest way to an interpreter when time is short – with response times under 20 seconds for urgent calls. Perfect for emergency departments, 1177 and unplanned visits.
Read moreOn-site interpreting
When personal presence matters – for difficult news, psychiatric assessments or longer care meetings, the interpreter is on site with you.
Read moreHow to book an interpreter
01
Language & interpreter typeSpecify the language and whether you want an interpreter by video, phone or on site.
02
Time & detailsChoose a date and time, or select “Direct” for urgent matters.
03
MatchingWe match the assignment with the right expertise and confirm the booking.
04
DeliveryThe interpreter connects or arrives at the agreed time.
Security in every conversation
Using an interpreter in healthcare is a matter of trust. Our routines and requirements ensure that both patient safety and personal privacy are protected at all times.
Read more about procurement and security requirementsPatient safety
Authorised interpreters who follow good interpreting practice and healthcare requirements.
Confidentiality & GDPR
Encryption, EU/EEA storage and confidentiality in line with healthcare regulations.
Traceability
Logs and follow-up per unit – ready-made input for quality work.
Around the clock
Access to an interpreter, wherever it is needed in healthcare with phone interpretation available within 20 seconds every day, all year.
Good to know about interpreting in healthcare
Right to an interpreter: Under the Swedish Patient Act and Administrative Procedure Act, healthcare providers must engage an interpreter when the patient does not speak Swedish – it is the provider’s responsibility, not the patient’s.
Family members should not interpret: Children and relatives should never be used as interpreters in care conversations – it puts both patient safety and confidentiality at risk.
Authorization: Kammarkollegiet authorises interpreters with special competence as healthcare interpreters – choose an authorised interpreter for diagnoses, consent and psychiatry.
Do you need advice before booking? Contact our support and we will help you choose the right interpreter.
All services
DigitalTolk offers professional interpreting and translation services in over 210 languages – for your entire organisation.
Get access to an interpreter in under 20 seconds.
Follow the interpretation visually without requiring physical presence.
Choose phone interpreting for a fast connection.
Get an interpreter on-site, prioritized by your needs and proximity.
Medical records, appointment letters and patient information in the right language.
AI-driven speech-to-speech translation for everyday care conversations.
Let an interpreter read your message aloud in the recipient’s language.
Interpreters and translators in over 210 languages and dialects.
Frequently asked questions
Book a walkthrough and we will show how your region or care unit can shorten waiting times and secure quality in interpreted conversations.