Constant availability and prompt assistance

Our clients often get in touch with us during time-pressed situations, such as when a patient unexpectedly shows up or when an urgent case requires an interpreter. Then it is crucial that help arrives quickly. On average, we add an interpreter in eight seconds and consistently get high marks in our customer satisfaction measurements. At the same time, we never stop striving to be even better.

Our new admin system gives you an overview

To meet growing needs, we have developed a new admin system that provides our employees with all the necessary information in a cohesive interface. This allows them to respond quickly and in a solution-oriented manner, whether it is changing interpreters, rescheduling appointments or dealing with special requests. This means that your cases run more smoothly, while we can follow up on any areas of improvement in real time.

Feedback that drives us forward

Each time you contact us, you will have the opportunity to rate your experience. This feedback is at the heart of our improvement efforts, and we take it very seriously. Our goal is to make every contact feel personal, effective and safe. That's how we build long-term relationships and continue to be a partner you can rely on.

Do you have questions about our new features or would you like to know more about how our support works in practice?

Get in touch with our team — we will be happy to help you find the right solution for your needs!