When is an authorized interpreter needed in refugee and asylum work?

Authorized interpreters are often required for asylum interviews, legal proceedings, and sensitive health conversations to ensure legal certainty and accurate interpretation.

How do you handle confidentiality and sensitive personal information?

We follow GDPR and EU/EEA storage requirements, and all personal information is handled with full confidentiality in accordance with professional secrecy obligations.

Can an interpreter be booked quickly for the urgent reception of newly arrived individuals?

Yes, phone interpreting can be connected within 20 seconds for urgent reception situations. On-site and video interpreting can be booked in advance when possible.

Does DigitalTolk help with interpreting related to the Swedish Migration Agency (Migrationsverket)?

Yes, we provide interpreters for meetings, conversations, and other contact with Migrationsverket, as well as for organisations supporting individuals through these processes.

Which languages do you cover for refugee and asylum work?

We cover 210+ languages and dialects, from major world languages like Arabic, Dari, and Somali, to Nordic languages like Swedish and Norwegian, as well as less common languages like Soninke and Kresh, which are often crucial in asylum cases but difficult to find interpreters for.

Non-profit sector · Refugee & asylum organisations

Interpreting and Translation Services for Refugee and Asylum Organizations

Organizations that meet newly arrived people, asylum seekers, and undocumented individuals need to reach them in the most vulnerable moments, when language and communication matter most. We provide experienced, authorized interpreters and professional translation services, so the right information gets through, regardless of language or situation.

Confidentiality & GDPR

Video, telephone & on-site

Authorized interpreters

Who we help

For organisations supporting people fleeing their homes

When every conversation can be crucial to someone's safety, rights and future.

Refugee and asylum reception organisationsClear communication right from the first reception, so that registration and initial assessments go smoothly.
Voluntary organisations and support associationsReliable interpreting for volunteers and staff who support people through uncertain and sensitive situations.
Legal advice and representatives for asylum seekersAccurate interpreting in legal conversations, where every detail can affect someone's case.
Housing, meeting places and integration servicesSupport in everyday conversations about housing, community activities and long-term integration.

Video interpreting

Meet caseworkers or lawyers via video, ideal for asylum interviews, government meetings, and remote legal advice. Encrypted connection that meets strict security requirements.

Phone interpreting

Fastest way to reach an interpreter when it's urgent, with response times under 20 seconds for emergency calls. Ideal for emergency reception, contact with authorities, and calls that can't be booked in advance.

On-site interpreting

When personal presence matters, for asylum investigations, sensitive information, or longer meetings, the interpreter is on-site with you.

Typical situations

When language must not stand in the way

Recurring situations where the right interpreter or translation makes a difference.

Emergency support & reception

Secure communication immediately upon arrival and in emergency situations. A phone interpreter can connect within 20 seconds, or an AI interpreter can assist when calls can't be booked in advance.

Asylum & legal processes

Interpreter for legal advice, attorney conversations, and government contacts. Sensitive information and legal processes often require an authorized interpreter.

Documents & applications

Translation of certificates, decisions, and important documents, including asylum decisions, residence permit decisions, and rejections.

Accommodation & everyday life

Support in contact regarding housing, finances, and practical issues.

Support & counseling calls

Careful interpretation in conversations about health, trauma, and vulnerability.

Integration & establishment

Help explain society, rights, and the way forward.

How to book an interpreter

Language & interpreter type

Specify the language and whether you want an interpreter by video, phone or on site.

Time & details

Choose a date and time, or select “Direct” for urgent matters.

Matching

We match the assignment with the right expertise and confirm the booking.

Delivery

The interpreter connects or arrives at the agreed time.

Book an interpreter

Security & compliance

Secure, traceable and compliant

Hiring an interpreter for asylum processes is about trust. We handle sensitive calls with the highest standards of confidentiality and quality, protecting both legal accuracy and personal integrity at every stage.

Authorized interpreters

Interpreters who follow good interpreting practice and handle trauma and vulnerability with care.

Confidentiality & GDPR

Encryption, EU/EEA storage and full confidentiality — your community’s integrity is protected.

Tailored to your needs

Flexible solutions that fit your organisation and budget.

Available

An interpreter when you need one — quickly and in over 210 languages.

Good to know about interpreters in asylum processes

Right to an interpreter: Under the Administrative Procedure Act, authorities, including the Migration Agency, are required to hire an interpreter when a person doesn't have a good command of Swedish. This is the authority's responsibility, not the asylum seeker's.
Relatives and children should not interpret: Using relatives or children as interpreters in asylum investigations risks both legal accuracy and the individual's privacy.
Authorization: Kammarkollegiet authorizes interpreters with special expertise. Choose an authorized interpreter for asylum investigations, legal advice, and sensitive conversations.

Do you need advice before booking? Contact our support and we will help you choose the right interpreter.

All services

DigitalTolk offers professional interpreting and translation services in over 210 languages – for your entire organisation.

Emergency bookings

Get access to an interpreter in under 20 seconds.

Video interpreting

Meet caseworkers or lawyers via video, anywhere.

Phone interpreting

Choose phone interpreting for a fast connection.

On-site interpreting

Get an interpreter on-site, prioritized by your needs and proximity.

Document translation

Decisions, certificates, and applications translated into the correct language.

AI interpreter

AI-driven speech-to-speech translation for everyday conversations.

Message service

Let an interpreter read your message aloud in the recipient’s language.

All languages

Interpreters and translators in over 210 languages and dialects.

Frequently asked questions

Book a review and we will show you how your organization can shorten waiting times and ensure the quality of interpreted calls.

Make sure everyone is understood

Become a customer and we'll find a language solution that meets your organisation's needs in every encounter.