Our Privacy Policy explains how we process personal data. By personal data, we refer to the data we collect from our users and how we use this information to provide our services. At DigitalTolk, we prioritize your privacy and security.
In order to provide our services, DigitalTolk must identify the user who places and accepts bookings. Basic personal data and payment information are stored.
Legal basis: Execution of contracts.
DigitalTolk processes personal data for the purpose of complying with regulatory requirements, such as reporting salary information.
Legal basis: Legal obligation.
To ensure that each interpreter is offered suitable assignments, one has the opportunity to specify their preferences for desired types of assignments as well as share their location information. This allows DigitalTolk to offer assignments in close proximity to the interpreter.
Legal basis: Balance of interests and consent.
We store information such as email addresses and bookers' names to create a smoother experience the next time the same bookers make a booking, as well as to offer support and manage cases more efficiently. This information is also used as contact information to manage invoices, make recommendations for new ways to use our services and to improve our services.
Legal basis: Balance of interests and consent.
We process personal data from job seekers in order to evaluate and manage their applications for both current and future jobs. The processing takes place to ensure a fair and professional recruitment process.
Personal data collected in connection with job applications (such as names, contact details, salary claims, etc.) will be stored for up to three (3) years to allow this data to be taken into account in future posts of a similar nature. Data may be stored for longer if required by legal requirements or other obligations.
You have the right to request that we delete your personal data from our systems at any time. We will process your request within a maximum of 60 days, provided that we do not have legal obligations to continue processing the data, for example under employment law or accounting laws.
Legal basis: Balance of interests and consent.
We store information about the use of our services to identify possible technical problems, such as unexpected terminations of the app, website or similar situations. The purpose is to ensure that sufficient information is available to maintain the high quality of our services.
Legal basis: Balance of interests and consent
In order to prevent various forms of intrusion, such as DDoS attacks, abuse and attempted intrusions, we store information about the use of our services.
Legal basis: Legal obligation and performance of contracts.
Information that the individual provides when contacting us through means such as email, fax, recorded calls or text messages. This information is used for documentation and educational purposes.
Legal basis: Balance of interests, legal obligation and performance of contracts.
The information is collected to promote relevant services. We collect information about the services used and how they are used.
Legal basis: Balance of interests and consent.
The exact information collected varies depending on the type of user using the service.
When registering a customer or interpreter in our service, basic contact information, payment information, social security number and similar user information are collected.
We store, among other things, information about managed bookings, how bookings have been placed and accepted, relevant call data for training and analysis, feedback submitted, accepted assignments, and aggregated feedback and ratings about people's use of the Services.
When contacting our interpreter and customer service, we collect information in order to be able to assist the person with their case.
The collection of personal data takes place through several channels, including:
DigitalTolk uses technical tools and organizational processes to secure personal data. Communication with our services is protected by SSL certificates, and sensitive information is encrypted using one-way algorithms. These measures ensure the correctness and unaltered data (privacy), protection against unauthorized access (confidentiality) and regulated access for authorized individuals through authorization controls.
All staff, consultants, contractors and subcontractors are bound by confidentiality agreements, and DigitalTolk ensures that relevant parties only have access to the information required for their duties.
In addition to this, DigitalTolk has developed procedures for handling:
As a general rule, DigitalTolk does not transfer personal data to countries outside the EU/EEA. Should such transfers nevertheless take place, they will be in accordance with applicable data protection legislation.
When there is no longer a valid basis for the continued collection of personal data, DigitalTolk removes data for which it no longer has any purpose to be stored. Personal data of contractors who have not performed assignments are deleted regularly, as well as at the request of the contractor. Certain information required by other applicable laws, such as the Accounting Act, is retained.
Government disclosure: According to law and government decisions, we may be asked to disclose contact, salary and invoice data to authorities such as the Swedish Tax Agency and Försäkringskassan and others.
In case of further questions, please contact the data protection officer at DigitalTolk.
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Since 2015, DigitalTolk has pioneered the interpreting industry. Through our booking system, we automatically match your unique needs with our extensive network of professional interpreters and translators, who can deliver in over 210 different languages and dialects. No matter the time or occasion, you can always rely on us for the right expertise according to your needs.
Digital Interpretations Scandinavia AB
DigitalInterpreter
Pustegränd 1-3, 118 20 Stockholm
Sweden
