Our privacy policy explains how we process personal data. By personal data, we mean the data we collect from our users and how we use this information to provide our services. At DigitalTolk, we prioritize your privacy and security.
In order to provide our services, DigitalTolk must identify the user who places and accepts bookings. Basic personal information and payment information are stored.
Legal basis: Performance of contract.
DigitalTolk processes personal data in order to fulfill legal requirements, such as reporting salary information.
Legal basis: Legal obligation.
To ensure that each interpreter is offered suitable assignments, you have the option to indicate your preferences for desired types of assignments and share your location information. This allows DigitalTolk to offer assignments near the interpreter.
Legal basis: Legitimate interest and consent.
We store information such as email addresses and bookers' names to create a smoother experience the next time the same booker makes a booking, and to more effectively offer support and handle cases. This information is also used as contact information to handle invoices, provide recommendations for new ways to use our services, and to improve our services.
Legal basis: Legitimate interest and consent.
We process personal data from job applicants in order to evaluate and manage their applications for both current and future positions. The processing is carried out to ensure a fair and professional recruitment process.
Personal data collected in connection with job applications (such as name, contact information, salary requirements, etc.) will be stored for up to three (3) years to enable consideration of this information for future positions of a similar nature. The data may be stored longer if legal requirements or other obligations require it.
You have the right to request that we delete your personal data from our systems at any time. We process your request within a maximum of 60 days, provided that we do not have legal obligations to continue processing the data, for example under labor law or accounting laws.
Legal basis: Legitimate interest and consent.
We save information about the use of our services to identify any technical problems, such as unexpected closures of the app, website, or similar situations. The purpose is to ensure that sufficient information is available to maintain high quality of our services.
Legal basis: Legitimate interest and consent.
We use analytics tools located on our own servers (i.e., we do not share information with Google or similar) to understand how visitors interact with our websites. This includes collecting information such as:
Our web analytics system assigns each visitor a unique ID that is stored in a cookie in your browser. This enables us to understand visit patterns across multiple visits.
Without you providing additional information to us (e.g., via a form with name and email address), we cannot identify you as an individual – your data then only resides on our servers in a pseudonymized/aggregated format.
When you submit a form on our websites – for example for webinar registrations, content downloads, or other marketing-related forms – we can, after you have given explicit consent, connect:
with
We do this to:
This connection only occurs when you have actively given your explicit consent in connection with the form (e.g., by checking a consent box).
If you do not fill in any form, or if you do not give consent, your visit history remains only in the web analytics system and is not linked to you as an identifiable person.
Legal basis for this processing: Legitimate interest and consent (for CRM + web analytics linking, explicit consent is required).
You can choose not to be tracked via the web analytics system at any time.
To do this, you can contact us at: privacy@digitaltolk.se
We will then take reasonable measures to stop linking your activity to your visit ID and/or your contact card in our CRM.
Information is collected to market relevant services. We collect information about the services used and how they are used.
For marketing purposes, we also use our marketing CRM, where your contact information and your consents can be stored together with information about which mailings, events, and content you have accessed.
When you have given explicit consent via our forms, information about your website use can be linked to your profile in our CRM so that we can adapt communication to your interests.
Legal basis: Legitimate interest and consent (for CRM + web analytics linking, explicit consent is required).
The exact information collected varies depending on the type of user using the service.
When registering a customer or interpreter in our service, basic contact information, payment information, personal identity number, and similar user information are collected.
We store, among other things, information about handled bookings, how bookings have been placed and accepted, relevant call data for training and analysis, feedback provided, accepted assignments, as well as aggregated feedback and ratings about people's use of the services.
When contacting our interpreter and customer service, we collect information to assist the person with their case.
Collection of personal data occurs through several channels, including:
DigitalTolk uses technical tools and organizational processes to secure personal data. Communication with our services is protected through SSL certificates, and sensitive information is encrypted with one-way algorithms. These measures guarantee correctness and unchanged data (integrity), protection against unauthorized access (confidentiality), and regulated access for authorized individuals via access controls.
All staff, consultants, contractors, and subcontractors are bound by confidentiality agreements, and DigitalTolk ensures that relevant parties only have access to the information required for their work tasks.
In addition to this, DigitalTolk has developed procedures for handling:
As a general rule, DigitalTolk does not transfer personal data to countries outside the EU/EEA. If such transfers nevertheless occur, they take place in accordance with applicable data protection legislation.
When there is no longer a valid basis for continued collection of personal data, DigitalTolk removes data that no longer has a purpose to be stored for. Personal data from contractors who have not performed assignments are deleted regularly, as well as upon the contractor's request. Certain data required under other applicable laws, such as the Accounting Act, are retained.
Authority disclosure: According to law and authority decisions, we may be asked to disclose contact, salary, and invoice information to authorities such as the Swedish Tax Agency and the Swedish Social Insurance Agency, among others.
You have the right to:
To exercise your rights, you can contact us at: privacy@digitaltolk.se
You also have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY) if you believe that we are processing your personal data in violation of applicable legislation.
For further questions, please contact the person responsible for data protection issues at DigitalTolk via: privacy@digitaltolk.se
.svg)
Since 2015, DigitalTolk has pioneered the interpreting industry. Through our booking system, we automatically match your unique needs with our extensive network of professional interpreters and translators, who can deliver in over 210 different languages and dialects. No matter the time or occasion, you can always rely on us for the right expertise according to your needs.
Digital Interpretations Scandinavia AB
DigitalInterpreter
Pustegränd 1-3, 118 20 Stockholm
Sweden
